Welcome to The Floating Lotus Studio (TFL Studio)

By continuing to access TFL Studio or website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with the privacy policy, govern TFL Studio’s relationship with you in relation to the website and studio. The term ‘you’ refers to the user or viewer of our website/studio. We reserve the right to update, change or replace any part of these Terms and conditions at any time. It is your responsibility to periodically check our website for changes. If you disagree with any part of these terms and conditions, please do not use this website. 

Copyright

Unless otherwise indicated, TFL Studio owns all copyright of the material on the Website. All registered or unregistered trademarks used on the Website are the property of their respective owners.

All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property (Content) on the Website is owned, controlled by, or licensed to TFL Studio. Except for viewing the content for your own personal non-commercial use, TFL Studio does not grant you any rights to use the Website or content for any other purpose unless it expressly consents in writing.

Studio terms and conditions

Please read through the terms and conditions on our website thoroughly before enrolling. When enrolling as a student of TFL Studio Pty Ltd, 69/502 Hope Island Road , Helensvale, 4214, QLD, you agree to the terms and conditions as laid out on the TFL Studio website floatinglotus.com.au. 

  • While we endeavour to deliver all our classes on time and as advertised, classes are subject to change or cancellation without notice. TFL Studio is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
  • Teachers are subject to change without notice.
  • Please arrive at least 5 minutes before class as late entry is discouraged and cannot be guaranteed. For security reasons the door to the studio is locked at the beginning of each class.
  • Leaving class early without a medical reason is strongly discouraged.
  • Children under the age of 16 need to be accompanied by a parent or legal guardian.
  • Please check in at reception before each class.
  • TFL Studio is not responsible for the safekeeping of your belongings.
  • TFL Studio has the right to refuse entry at anytime.
  • Bookings are to be made via our app, the MindBody website or app or in the studio.
  • To book into a class you must either have credits in your account or pay at the time of booking. Class payment must be made upon booking.
  • You affirm that a licensed physician has verified your good health and physical condition to participate in such a fitness program, if required. In addition, you will make the instructor aware of any medical conditions or physical limitations before class.
  • If you are pregnant, become pregnant or post-natal or post-surgical, you must have a physician’s approval to participate.
  • Classes at TFL Studio may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death.
  • TFL Studio is in no way liable for any injury, loss of property or death resulting from attending our studio.
  • TFL Studio reserves the right to refuse access or entry to any person to it’s premises or to participate in any of its classes for any reasonable cause, including but not limited to, misconduct or intoxication or on medical grounds or failure to comply with these Term and Conditions.
  • By booking into a class you automatically agree to these Terms and Conditions.

COVID-19 Restrictions

By purchasing any of the services offered by TFL Studio you agree to observe any COVID-19 restrictions or recommendations imposed by the QLD Government and/or the Australian Government.

Cancellation policy

  • Class cancellations can be made via the TFL Studio App, the MindBody App, the MindBody website and at www.floatinglotus.com.au
  • Class cancellations can be made up to 0 hours before the class start time without incurring a fee.
  • Students using an Intro offer, Drop In and 10 Class Pass who book into a class but fail to attend will forfeit their class.
  • Cancellations will not be accepted via phone, email or social media.

Pricing

  • All prices are quoted in Australian Dollars ($AUD) and all transactions are processed in Australian Dollars ($AUD).
  • Prices, products and offers include GST.
  • All prices are correct at the time of online publication. Prices are subject to change without notice.
  • Sale items are only available at a lower price during the sale period.
  • Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable.
  • We reserve the right to amend prices and printing errors.
  • Prices may increase from time to time to reflect increases in cost and benefits.
  • All purchases are final. TFL Studio does not offer refunds, transfers, suspensions or extensions on services, workshops or products for change of mind, injury, illness, change of address or any other reason.
  • All passes and memberships are non-transferable.

Workshops

  • TFL Studio does not offer refunds or credits on workshops for change of mind, injury, illness, change of address or any other reason. All purchases are final.
  • If you cannot attend, you may transfer your workshop ticket into another person’s name by calling or emailing TFL Studio at least 24 hours before the start of the workshop.
  • Payment needs to be made upon booking.
  • Please arrive at least 15 mins before the scheduled start time of the workshop. Late entry to workshops will not be permitted.
  • Any no show or absence will result in forfeiting that visit. If you do not attend a booked workshop you will be charged. Latecomers will be considered a no show and you will be charged.

Direct debit membership.

  • Direct Debit Membership agreements can be cancelled at any time via email to info@thefloatinglouts.com.au with a minimum notice period of 4 weekly debits of $29.90 per week.
  • We guarantee to fix the agreed weekly payment amount for the life of your
  • Your membership will simply continue to roll on until TFL Studio is notified to cancel
  • During your membership, you are able to place the membership on hold. All hold requests must be emailed to info@floatinglotus.com.au
  • You can take 3 holds a year, with a maximum duration of 6 weeks. Holds must be applied for in weekly blocks (7 days).
  • For Direct Debit Membership suspensions, we require at least 7 days notice.
  • The class passes and memberships exclude attendance at guest teachers’ classes and workshops.
  • Passes and memberships cannot be shared. Anyone found to be sharing their pass or membership will be denied entry and have their pass or membership cancelled.
  • It is your responsibility to ensure there are sufficient funds available to cover the auto-debit. Should a payment be declined for any reason, TFL Studio reserves the right to process payment at any time to settle any debt owed. If an auto-debit is declined due to insufficient funds, the transaction will fail which requires additional administration and yields additional bank costs. Unfortunately, Ezidebit may charge a fee for failed transactions. This fee will attempt to be debited every day for 3 days after the failed payment and you will be unable to book or attend classes until your payment has been settled.
  • TFL Studio is not responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.
  • The terms and conditions of our third party biller Ezidebit form a binding component of your membership agreement. Please contact TFL Studio for a copy.
  • All account debts must be settled before cancellation of membership can be finalised, this includes all late cancellation and no show fees incurred.
  • TFL Studio is not responsible if auto-debit members cannot use TFL studio services or facilities because of an event caused by a natural force such as COVID-19 restrictions, extreme weather, or something similar beyond our reasonable control. If this continues for more than 21 days, then either you or we may cancel your membership immediately by written notice.

Gift cards

  • Gift Cards are not redeemable for cash.
  • Valid for 6 months from the date of purchase
  • TFL Studio does not offer refunds, transfers, suspensions or extensions on Gift Cards for change of mind, injury, illness, change of address or any other reason. All purchases are final.
  • We accept no responsibility if a card is lost, stolen, destroyed, or used without your permission.
  • Gift Cards may be purchased online or in the studio.

Class passes

  • Casual Drop in Pass is valid for 3 months from purchase. 10 class passes are valid for 12 months from purchase.
  • TFL Studio does not offer refunds, transfers, suspensions or extensions on Drop Ins and 10 class passes for change of mind, injury, illness, change of address or any other reason. All purchases are final.
  • Passes cannot be shared. Anyone found to be sharing their pass will be denied entry and have their pass or membership cancelled.
  • Any non-cancellations, no shows, or absences, will result in forfeiting that visit. If you do not attend a booked session you will be charged for the class.
  • The class passes and memberships exclude attendance at workshops.
  • TFL Studio is not responsible if class pass holders cannot use TFL Studio services or facilities because of an event caused by a natural force such as COVID-19 restrictions, extreme weather, or something similar beyond our reasonable control.

6 and 12 months unlimited

  • Unlimited class passes are a one-off upfront payment.
  • TFL Studio does not offer refunds, transfers, suspensions or extensions on 6 and 12 month unlimited class passes for change of mind, injury, illness, change of address or any other reason. All purchases are final.
  • Class passes cannot be shared. Anyone found to be sharing their unlimited class pass will result in it being cancelled.
  • The class passes and memberships exclude attendance at workshops.
  • TFL Studio is not responsible if 6 and 12 month unlimited pass holders cannot use TFL Studio’s services or facilities because of an event caused by a natural force such as COVID-19 restrictions, extreme weather, or something similar beyond our reasonable control.

Intro offer

  • Our Intro Offer is available only to new students.
  • Your pass will be activated from your first class booked.
  • Your Intro Offer is valid for 7 days from your first class.
  • Classes included in your Intro Offer are non-transferable and non-suspendable.
  • TFL Studio does not offer refunds, transfers, suspensions or extensions on any intro offer for change of mind, injury, illness, change of address or any other reason. All purchases are final.
  • Students who have practiced at TFL Studio previously are not eligible for this offer. This includes Class Pass students and those that have purchased a Drop In or any other pass.
  • TFL Studio is not responsible if Intro offer holders cannot use TFL’s services or facilities because of an event caused by a natural force such as COVID-19 restrictions, extreme weather, or something similar beyond our reasonable control.